IT—Here, There, Everywhere
(New Survey Data)

By September 13, 2016 IT Pros No Comments

September 13, 2016

The office, of course.

At home.

On the commute.

The coffee shop.

The data center.

In the cloud.

And yes, even the bathroom. (You know you’re guilty!)

Is there anywhere these days where IT isn’t? Nope, not really. And that’s why IT professionals deserve IT Professionals Day.

But just how far beyond the traditional borders of company-owned devices and on-premises technology has the realm of the IT professional expanded? That’s what SolarWinds wanted to find out. So, in connection with IT Professionals Day 2016, the company conducted a series of surveys, appropriately dubbed its IT is Everywhere surveys, to emphasize the need for greater appreciation towards IT professionals and the critical role they play in modern business and in the lives of nearly all technology end users.

The first of the two surveys focused on end users’ perspectives related to the evolving business technology landscape and IT professionals’ role in it, and was conducted among end users in North America, the United Kingdom, Germany, Australia, Singapore and Hong Kong. The second survey focused on IT professionals’ corresponding viewpoint, and was conducted among a global pool of IT professionals.

Here’s what the surveys found:

More end users are connecting a diverse set of electronic devices, including those personally-owned, to corporate networks.

  • 47% of employed North American end users say they connect more devices, whether company- or personally-owned, to corporate networks than they did 10 years ago, at an average of three more per user. The numbers were similar across other regions:
    • UK: 52%; two more per user
    • Germany: 34%; three more per user
    • Australia: 43%; three more per user
    • Singapore: 60%; two more per user
    • Hong Kong: 46%; three more per user
  • 47% of North American end users say they connect more personally-owned devices to corporate networks than they did 10 years ago, at an average of two more per user. Again, the findings were similar everywhere else:
    • UK: 51%; two more per user
    • Germany: 34%; two more per user
    • Australia: 43%; two more per user
    • Singapore: 60%; two more per user
    • Hong Kong: 46%; two more per user
  • 59% of North American end users say they connect a laptop/desktop computer to corporate networks, 46% a smartphone and 21% a tablet computer. Here’s how things stacked up elsewhere:
    • UK: 56%, 52% and 25%, respectively
    • Germany: 64%, 47% and 18%, respectively
    • Australia: 55%, 42% and 21%, respectively
    • Singapore: 77%, 65% and 22%, respectively
    • Hong Kong: 74%, 68% and 23%, respectively
  • 25% of North American end users say they connect a less expected form of electronic device to corporate networks, such as Bluetooth speakers, streaming media players, wearable technology and eReaders. And in the other regions, it shaped up like this:
    • UK: 26%
    • Germany: 27%
    • Australia: 18%
    • Singapore: 21%
    • Hong Kong: 28%

The technology end users rely on is increasingly outside their employers’ on-premises infrastructure, including cloud-based applications and work-related resources leveraged beyond the office.

  • 60% of IT professionals globally say their organizations permit/facilitate the use of cloud-based applications; 71% also estimate that end users at least occasionally use non-IT-sanctioned cloud-based applications.
  • 53% of North American end users say they leverage these cloud-based applications—both IT-facilitated and non-IT-sanctioned—while at work. Elsewhere, the numbers looked like this:
    • UK: 58%
    • Germany: 43%
    • Australia: 47%
    • Singapore: 79%
    • Hong Kong: 78%
  • 49% of North American end users say they regularly use work-related applications outside the office, on either company-owned or personally-owned devices. This was pretty common outside of North America, too:
    • UK: 56%
    • Germany: 35%
    • Australia: 52%
    • Singapore: 77%
    • Hong Kong: 70%

Despite the increase in end users’ reliance on technology often outside the control of their employers’ IT professionals, they still hold them accountable for its performance.

  • 62% of IT professionals say the expectation to support end users’ personally-owned devices connected to corporate networks is significantly greater than it was 10 years ago, while 56% of North American end users say they expect their employers’ IT professionals to ensure the performance these devices. And how did end users elsewhere report? Check it out:
    • UK: 62%
    • Germany: 51%
    • Australia: 64%
    • Singapore: 80%
    • Hong Kong: 77%
  • 43% of IT professionals say end users expect the same time to resolution for issues with both personally- and company-owned owned devices and technology.
  • 87% of North American end users say they expect their employers’ IT professionals to ensure the performance of cloud-based applications used at work, with 68% going so far to say it is their employers’ IT professionals’ fault if they do not perform as expected. Again, the numbers were similar elsewhere:
    • UK: 89% and 71%, respectively
    • Germany: 69% and 64%, respectively
    • Australia: 88% and 69%, respectively
    • Singapore: 90% and 77%, respectively
    • Hong Kong: 86% and 77%, respectively
  • 64% of IT professionals say end users expect the same time to resolution for issues with both cloud-based applications and local applications (those managed directly by IT).
  • 62% of North American end users expect work-related applications used outside the office to perform at the same level and to receive the same level of support from their employers’ IT professionals, while 83% of IT professionals say they at least occasionally provide such support. And end users outside North America reported as follows:
    • UK: 73%
    • Germany: 39%
    • Australia: 65%
    • Singapore: 80%
    • Hong Kong: 79%

Leave a Reply